FAQ
Frequently Asked Questions
Ordering & Payment
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, and Shop Pay for fast, secure checkout.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect your payment details. We never store your full credit card information on our servers.
Can I modify or cancel my order after placing it?
Please contact us immediately at info@apexmotogearstore.com. If your order hasn't been processed yet, we'll do our best to accommodate changes or cancellations.
Shipping & Delivery
Where do you ship?
We ship worldwide to over 80 countries. Shipping rates and delivery times vary by destination and will be calculated at checkout.
How long does shipping take?
Shipping times depend on product availability and your location:
US orders: Most items arrive within 5-15 business days from order date. Products shipping from our US warehouse typically arrive in 3-5 business days, General timeframe is 2-8 business days depending on location.
International orders: Delivery typically takes 10-20 business days depending on your country and customs processing. Some remote locations may take longer.
Please note that during peak seasons and holidays (especially Q4), shipping and processing times may be extended due to high order volumes.
How can I track my order?
Once your order ships, you'll receive a tracking number via email. You can also track your order conveniently through the Shop app, our official tracking partner. Simply download the Shop app and your order will automatically appear with real-time updates.
Why do some orders take longer than others?
We work with multiple warehouses to bring you the best selection of premium motorcycle gear. Items shipping from our US warehouse arrive quickly (3-5 business days), while products from international suppliers take longer (10-15 business days) but allow us to offer you a wider variety at competitive prices.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn, unused items in original packaging with tags attached. Safety gear must be unopened for hygiene reasons.
How do I initiate a return?
Contact our support team at info@apexmotogearstore.com with your order number and reason for return. We'll provide you with return instructions and guide you through the process.
Do you offer exchanges?
Yes! If you need a different size or color, let us know and we'll help you exchange your item, subject to availability.
When will I receive my refund?
Refunds are processed within 5-7 business days after we receive and inspect your returned item. Please allow an additional 5-10 business days for the credit to appear in your account.
Products & Sizing
How do I choose the right size?
Check our Size Guide for detailed measurements and fit recommendations for each product category. When in doubt, we recommend sizing up for protective gear to ensure proper fit over layers.
Are your products authentic?
Yes. We source all products from trusted suppliers and manufacturers. Every item meets our quality standards.
Do you offer warranties on your products?
Many of our products come with manufacturer warranties. Specific warranty information is listed on individual product pages. Contact us for warranty claims or questions.
What if an item is out of stock?
You can sign up for restock notifications on the product page. We'll email you as soon as the item becomes available again.
Account & Privacy
Do I need an account to place an order?
No, you can check out as a guest. However, creating an account lets you track orders, save addresses, and check out faster in the future.
How do you protect my personal information?
We take privacy seriously. Your information is encrypted and never shared with third parties except as necessary to fulfill your order. See our Privacy Policy for full details.
Contact & Support
How can I contact customer service?
Email us at info@apexmotogearstore.com and we'll respond within 24 hours on business days.
What are your business hours?
Our support team is available Monday through Friday, 9 AM - 5 PM PST.